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TERMS & CONDITIONS
 
TERMS & CONDITIONS
 
French Sole's ("we" "us" or "our") website(s) (our "Site" or "Sites") and related services are made available to you in accordance with the following Terms and Conditions, and any other rules posted on our Site. Please read thesecarefully before placing any orders on frenchsole.com.

By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions.

If you are unhappy with any aspect of these, then you should contact one of our Customer Services team at [email protected], or by telephone on 01189 888800 before placing an order with us.

The Terms and Conditions together with all our policies and procedures will be governed by and construed in accordance to the relevant United Kingdom law and the relevant courts of the United Kingdom will have exclusive jurisdiction. In using our website you agree to submit to these laws. This does not affect your non-excludable statutory rights.

Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.
ORDERS
 
By placing and confirming your order on the French Sole website you have agreed to our terms and conditions as explained here. All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers.

A Contract between the customer and French Sole Ltd for the sale of our products will only exist once an order has been accepted, processed and despatched (at which point the buyers credit/debit card will be charged for the value of the goods despatched). This does not affect the customer's statutory rights.

French Sole Ltd reserve the right to cancel any order at any time providing no payment has been taken.

Prices and availability of goods is subject to change without notice.

PROMOTIONAL CODES
 
Promotion codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published, if provided.

French Sole Social Savers

As a thank you to our Facebook followers we have now introduced 'Social Savers'. Simply 'like' our Facebook page and we will regularly post offers that can be used both online & in stores for one day only. Each Social Saver will be given a code. In order to redeem the Social Saver for that day, simply copy and paste the code at the online checkout or show the link to a member of staff in our stores.

SOCIAL MEDIA COMPETITIONS
 
French Sole Ltd. run regular social media competitions across Instagram, Facebook and Twitter. Specific terms and conditions for current competitions are included below.

12 Days of Christmas Social Media Campaign

From Tuesday 13th December 2016 to Saturday 24th December 2016, French Sole are running a 12 Days of Christmas campaign on all social media platforms. There will be competitions, discounts and gifts with purchase available to customers throughout this period, some available online and some in store. For full terms and conditions per promotion, please see below.
  • Bluebird Chelsea Competition

    French Sole’s competition with Bluebird Chelsea is operated by French Sole only and all communication with the customer will go through them. The competition is run across Facebook, Twitter and Instagram on Tuesday 13th December 2016.

    The prize for this competition is a pair of French Sole shoes of the winner’s choice (excluding Mrs Alice Collection and Charity Collections) and a dinner for two up to the value of £100 in the restaurant at Bluebird Chelsea. The voucher will be valid for the whole of 2017, excluding Valentine’s Day, Christmas and New Years Eve. Bluebird will provide a voucher of this value for the winner and Bluebird will send the voucher. To claim the voucher and make a reservation, the winner must email [email protected] To claim the shoes, the winner must contact French Sole by emailing [email protected]

    To enter the competition, the applicants must:
    1. Follow French Sole and Bluebird on Facebook, Twitter or Instagram
    2. Share, retweet or regram the post by French Sole on Facebook, Twitter or Instagram
    3. When sharing the post, use the hashtag #ChelseaXmas

    All applicants have until midnight on Tuesday 13th December 2016 to enter. French Sole will choose the winner and will make contact with them directly to arrange delivery of the prizes.

  • Henrietta Ballet Flats Discount

    French Sole will be offering a discount code to all social media followers that can be used online, for shoes named ‘Henrietta’ only. The code PRESENT1 will be available to use on Wednesday 14th December from 8am to 11:59pm.

    Customers must apply the discount code at checkout, the code will not be added automatically. Once the code has been added, the customer will receive 20% off the Henrietta shoes added to their basket.

  • Rain and Stain Protector Gift

    French Sole will be offering a gift with all purchases made online and in store to customers purchasing on Thursday 15th December. There is not a minimum value to achieve to receive the gift. On this occasion, the gift with purchase will be Love Your Shoes Rain and Stain Protector, retailing at £10.

    When shopping online, customers must add an item to their shopping bag that they wish to purchase. The gift will automatically be added and sent out with the order. When shopping in store, our staff will add the gift onto your order for you.

  • Queen Bee Competition

    French Sole’s Queen Bee Slipper competition is run across Facebook, Twitter and Instagram on Friday 16th December 2016.

    The prize for this competition is a pair of French Sole Queen Bee Slippers (product code HFF127). The prize is subject to stock and an alternative pair of shoes of the same value (£195) will be offered if the original prize is not available.

    To enter the competition, the applicants must:
    1. Follow French Sole on Facebook, Twitter or Instagram
    2. Share, retweet or regram the post by French Sole on Facebook, Twitter or Instagram
    3. Comment or reply to the post made by French Sole telling us their shoe size

    All applicants have until midnight on Friday 16th December 2016 to enter. French Sole will choose the winner and will make contact with them directly to arrange delivery of the prize.

  • Free Christmas Delivery

    French Sole will be offering a code to all social media followers that can be used online which will give them free delivery on all UK orders or free worldwide delivery on all international orders. The code XMASDEL will be available to use on Saturday 15th December from 8am to 11:59pm.

    Customers must apply the discount code at checkout, the code will not be added automatically. Once the code has been added, the customer will receive free delivery on their order.

  • Gold Shoe Charms Gift

    French Sole will be offering a gift with all purchases made online and in store to customers purchasing on Sunday 18th December. There is not a minimum value to achieve to receive the gift. On this occasion, the gift with purchase will be French Sole’s Gold Shoe Charms, retailing at £5.

    When shopping online, customers must add an item to their shopping bag that they wish to purchase. The gift will automatically be added and sent out with the order. When shopping in store, our staff will add the gift onto your order for you.

  • Scarf Competition

    French Sole’s Limited Edition Scarf competition is run across Facebook, Twitter and Instagram on Monday 19th December 2016.

    The prize for this competition is a luxury scarf of their choice designed by Jane Winkworth. The prize is subject to stock and an alternative pair of shoes of the same value (£125) will be offered if the original prize is not available.

    To enter the competition, the applicants must:
    1. Follow French Sole on Facebook, Twitter or Instagram
    2. Share, retweet or regram the post by French Sole on Facebook, Twitter or Instagram
    3. Comment or reply to the post made by French Sole telling us their favourite print out of the scarves shown in the image

    All applicants have until midnight on Monday 19th December 2016 to enter. French Sole will choose the winner and will make contact with them directly to arrange delivery of the prize.

  • Leather Boots Discount

    French Sole will be offering a discount code to all social media followers that can be used online. The code PRESENT2 will be available to use on Tuesday 20th December from 8am to 11:59pm. The code can only be used on French Sole Boots including Jessica, Charlotte, Pandora and Paula.

    Customers must apply the discount code at checkout, the code will not be added automatically. Once the code has been added, the customer will receive 20% off the boots added to their basket.

  • Luxury Shoe Refresher Gift

    French Sole will be offering a gift with all purchases made online and in store to customers purchasing on Wednesday 21st December. There is not a minimum value to achieve to receive the gift. On this occasion, the gift with purchase will be Love Your Shoes Luxury Shoe Refresher, retailing at £10.

    When shopping online, customers must add an item to their shopping bag that they wish to purchase. The gift will automatically be added and sent out with the order. When shopping in store, our staff will add the gift onto your order for you.

  • Christmas Stocking Competition

    French Sole’s Christmas Stocking competition is run across Facebook, Twitter and Instagram on Thursday 22nd December 2016.

    The prize for this competition is a Christmas Stocking filled with a pair of shoes of their choice (excluding Mrs Alice Collection and Charity Collections), shoe care, shoe charms and more. The prizes are subject to stock and an alternative of the same value will be offered if the original prizes are not available.

    To enter the competition, the applicants must:
    1. Follow French Sole on Facebook, Twitter or Instagram
    2. Share, retweet or regram the post by French Sole on Facebook, Twitter or Instagram

    All applicants have until midnight on Thursday 22nd December 2016 to enter. French Sole will choose the winner and will make contact with them directly to arrange delivery of the prize.

  • Leather Handbags Discount -

    French Sole will be offering a discount code to all social media followers that can be used online. The code PRESENT3 will be available to use on Friday 23rd December from 8am to 11:59pm. The code can only be used on French Sole Handbags including Daphne, Mini Ethel, Ethel, Ethel Large, Ethel Tassel, Lavinia, Mary and Sybil.

    Customers must apply the discount code at checkout, the code will not be added automatically. Once the code has been added, the customer will receive 20% off the handbags added to their basket.

  • Silver Shoe Charms Gift –

    French Sole will be offering a gift with all purchases made online and in store to customers purchasing on Saturday 24th December. There is not a minimum value to achieve to receive the gift. On this occasion, the gift with purchase will be French Sole’s Silver Shoe Charms, retailing at £5.

    When shopping online, customers must add an item to their shopping bag that they wish to purchase. The gift will automatically be added and sent out with the order. When shopping in store, our staff will add the gift onto your order for you.

All enquires for the 12 Days of Christmas campaign can be directed to [email protected] who will be able to assist further.
YOUR RIGHT TO CANCEL (DSRs)
 
Under the Consumer Protection (distance selling) Regulations 2000 (DSRs), you have a statutory right (exercisable up to and including the seventh working day after the day of delivery), to cancel your order for any reason and receive a full refund.

For full details of how to return an item under DSR please refer to our RETURNS policy.

VAT
 
VAT is added to all orders with a delivery address inside the EU at the UK rate of 20.0%. If you are not from an EU member state then you will have a zero rate of VAT applied to your order when you login and confirm your delivery address. We follow the guidelines as laid out by HMRC in VAT: Export of goods from the United Kingdom
CONFORMITY OF GOODS
 
We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.

DISCLAIMER & LIMITATIONS OF LIABILITY
 
French Sole Ltd does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its member'sagent's directors or employees or for any fraudulent misrepresentation.

To the fullest extent permitted by law and save as provided above, neither French Sole Ltd, nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of French Sole Ltd or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.

"The limitations of liability in these conditions shall apply equally for the benefit of French Sole Ltd and any other associated company of French Sole Ltd as if references to French Sole Ltd included references to each such associated company."

While French Sole Ltd uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and French Sole Ltd will not be responsible for any errors or omissions or for the results arising from the use of such information.

While French Sole Ltd takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

Further, French Sole Ltd will not be responsible nor liable for your use of any other websites which you may access via links within this website. French Sole Ltd does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with French Sole Ltd.

The entire liability of French Sole Ltd under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

French Sole Ltd will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

French Sole Ltd may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of French Sole Ltd.

No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

COPYRIGHT & TRADEMARK
 
The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of French Sole Ltd or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may:
  • Copy, print or download extracts of the material on this website for the sole purpose of using this website or placing an order with French Sole Ltd
  • Copy print or download the material on this site for the purpose of sending to individual third parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them..